Contact — NOUER SILK

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Customer Service Hours
Monday - Friday 10am - 5pm
Closed Sat & Sun

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Nouer Silk values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.
Information We Collect:
- Name, email address, shipping and billing addresses, and phone number
- Payment information (processed securely via our payment partners; we do not store card details)
- Order history and customer service correspondence
How We Use Your Information:
- To process and ship your orders
- To communicate with you about your purchase or inquiries
- To send promotional emails (only if you opt in)
- To improve our website and services
Cookies:
We use cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings, but some features of the site may not function properly.
Third-Party Services:
We partner with trusted third parties (such as payment processors and shipping carriers) who adhere to strict privacy standards.
Your Rights:
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [your email address].
Contact Us:
If you have any questions about this Privacy Policy, please contact us at nouersilk@gmail.com
Welcome to Nouer Silk. By using our website, you agree to the following Terms and Conditions:
1. Use of Website:
You agree to use our website lawfully and respectfully. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission.
2. Products and Services:
All products are handmade in Los Angeles using vintage silk designer scarves. Due to the nature of vintage fabrics, slight variations may occur, making each piece unique.
3. Pricing and Availability:
Prices are listed in USD and are subject to change without notice. We reserve the right to limit the quantities of any products we offer.
4. Intellectual Property:
All content on the site, including text, images, and logos, is the property of Nouer Silk and may not be used without permission.
5. Limitation of Liability:
Nouer Silk is not liable for any damages arising from your use of, or inability to use, the website or products.
6. Governing Law:
These Terms are governed by the laws of the State of California, USA.
7. Changes:
We may update these Terms from time to time. Your continued use of the site constitutes acceptance of those changes.
At Nouer Silk, every scrunchie is crafted with care. Due to the delicate nature of our handmade silk items, all sales are final.
We do not accept returns or exchanges unless the item arrives damaged or defective. If you experience an issue with your order, please contact us within 5 days of receiving your item at [your email address] with your order number and a photo of the issue.
Eligible Claims:
- Wrong item received
- Item arrived damaged
Non-Eligible Claims:
- Color variation due to screen differences
- Change of mind
If your claim is approved, we will offer a replacement or refund at our discretion.
Shipping:
Shipping costs are non-refundable. If a replacement is issued, we will cover the cost of shipping the new item to you.
Contact Us:
For questions or concerns, please email nouersilk@gmail.co. We are happy to assist you.

Copyright 2025

At Nouer Silk, we take great pride in the care and craftsmanship behind every piece. Please allow us a moment to ensure your order receives the attention it deserves.
Processing Time:
- Each scrunchie is handmade to order. Please allow 2–4 business days for processing before shipment.
- During high-volume periods (such as launches or holidays), processing times may be extended.
Shipping Options:
- Standard Shipping (3–7 business days) — available within the United States.
- Expedited Shipping (2–3 business days) — available for an additional fee.
- We currently ship within the U.S. only. International shipping will be offered soon.
Order Tracking:
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Rates:
Shipping costs are calculated at checkout based on your selected method and location.
Lost or Stolen Packages:
Nouer Silk is not responsible for lost or stolen packages once they have been marked as delivered. We recommend selecting a shipping option with tracking and delivery confirmation.
Questions About Your Order:
Please reach out to nouersilk@gmail.com.
Where are Nouer Silk scrunchies made?
Each piece is carefully handmade in Los Angeles using vintage designer silk scarves, ensuring the highest quality and unique craftsmanship.
Are all scrunchies identical?
No two pieces are exactly alike. Due to the nature of vintage silk, each scrunchie may have slight variations in pattern and color.
What is the care guide for Nouer Silk scrunchies?
To preserve the integrity of your silk scrunchie, we recommend spot cleaning with a gentle detergent or dry cleaning when necessary. Avoid direct exposure to water and harsh chemicals.
Do you offer returns or exchanges?
All sales are final. However, if your scrunchie arrives damaged or defective, please contact us within 5 days of receipt with your order number and a photo of the item.
Do you ship internationally?
At this time, we ship within the United States only. International shipping will be available soon.
Can I cancel or change my order?
Because each piece is handmade to order, we cannot accommodate cancellations or modifications once your order is placed.
How can I contact customer care?
We are happy to assist you. Please email nouersilk@gmail.com and a member of our team will get back to you within 1–2 business days.
At Nouer Silk, we believe in thoughtful craftsmanship and considered service.
For assistance with your order, or for questions about our products, please visit our FAQs or contact us at nouersilk@gmail.com.

Nouer Silk

901 N Fairfax Ave #107,

West Hollywood, CA 90046

nouersilk@gmail.com